REFUNDS FOR ORDERS PLACED WITH CREDIT CARD, C&D GIFT CARD PAYPAL, APPLYPAY, MASTERPASS, OR VISA CHECKOUT

For refunds or price adjustments, we only credit the original method of payment used to make the purchase. Please allow up to two billing cycles for the credit to appear on your statement.

Note: Purchases made with a C&D Gift Card or eGift Card will be processed on a new gift card.

Credit Card: Refund will immediately be sent to the issuing bank for processing. Generally, this can take up to 7 business days, depending on the banking institution.

C&D Gift Card: Refund will be processed on a new Roots Gift Card or eGift Card. (Note: Processing time for eGift Card can take up to 7 business days).

If a PAYPAL, APPLEPAY, MASTERPASS, VISA CHECKOUT: If PAYPAL, APPLEPAY, MASTERPASS, VISA CHECKOUT balance or bank account was used, the amount will immediately be refunded back to your PayPal account.